Data for most customers is up to date, and we expect the rest of the data to be processed over the next few hours. We'll continue to monitor data processing as it progresses.
Posted May 04, 2022 - 16:26 AEST
Update
Fixes have been deployed to resolve the data processing issue. We're monitoring as Stax catches up with the processing backlog.
Posted May 04, 2022 - 10:44 AEST
Update
We are continuing to experience data processing delays for some customers, and customers may notice that the delivery of May data is delayed.
Posted May 03, 2022 - 10:39 AEST
Update
Work continues on the resolution, but customers can expect delays in Cost data appearing in Stax over the weekend as we continue to process through the backlog.
Posted Apr 29, 2022 - 13:14 AEST
Update
We're continuing to monitor the data processing as it progresses.
Posted Apr 28, 2022 - 18:09 AEST
Monitoring
A fix has been identified and deployed, and we are monitoring it as it progresses. We expect there to be delays in data as processing catches up.
Posted Apr 27, 2022 - 15:54 AEST
Investigating
We are currently experiencing delays in processing April cost data. Customers may experience a delay in cost data appearing in Stax.
We are actively investigating this issue and will post updates as our investigation progresses.
Posted Apr 27, 2022 - 11:12 AEST
This incident affected: AU1 (Cost & Compliance), US1 (Cost & Compliance), and EU1 (Cost & Compliance).