Monitoring - Due to upstream AWS issues in us-east-1 Stax users may experience problems with AWS Account Provisioning and Workload deployment.

We will continue to monitor the situation
Nov 26, 12:10 AEDT
AU1 Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Management Console Operational
90 days ago
99.97 % uptime
Today
Stax AWS Account Hardening ? Operational
90 days ago
100.0 % uptime
Today
Rules Engine Operational
90 days ago
100.0 % uptime
Today
Stax Networking Operational
90 days ago
100.0 % uptime
Today
Cost & Compliance Operational
90 days ago
99.99 % uptime
Today
Events ? Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Management Console ? Operational
90 days ago
99.97 % uptime
Today
Stax AWS Account Hardening ? Operational
90 days ago
100.0 % uptime
Today
Rules Engine Operational
90 days ago
100.0 % uptime
Today
Stax Networking Operational
90 days ago
100.0 % uptime
Today
Cost & Compliance Operational
90 days ago
99.99 % uptime
Today
Events ? Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Management Console Operational
90 days ago
99.97 % uptime
Today
Stax AWS Account Hardening ? Operational
90 days ago
100.0 % uptime
Today
Rules Engine Operational
90 days ago
100.0 % uptime
Today
Stax Networking Operational
90 days ago
100.0 % uptime
Today
Cost & Compliance Operational
90 days ago
99.99 % uptime
Today
Events ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Stax Cost and Compliance Scheduled Maintenance Nov 28, 18:00 - Nov 29, 00:00 AEDT
Stax will be performing planned maintenance to the cost and compliance modules over several hours.

During this period, the application will be periodically unavailable whilst we perform some updates.

Start Time: Monday 25th November, 22:00 AEDT
End Time: Monday 25th November, 23:00 AEDT
Window: 1 Hour

You may experience the following interruptions during the maintenance:

- Web application unavailability for a period of time.

These updates will not impact the rest of Stax platform, and are entirely restricted to our cost and compliance functionality. Likewise, they will not impact the collection of data from your account for future reporting purposes.

These system updates and upgrades are designed to improve overall system reliability.

We appreciate your patience and understanding. For additional questions, please contact Stax Support by opening a case through your Stax Console or emailing support@stax.io.

To be kept informed of updates, please subscribe @ https://status.staxapp.cloud

Thanks
The Stax Team
Posted on Nov 26, 13:28 AEDT
Stax Scheduled Maintenance Nov 29, 00:00-05:00 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 26, 12:17 AEDT
Scheduled - Stax will be performing planned maintenance over five hours, during this time, you may experience some disruption to service.

Start Time: Monday 30th Sept, 12:00 AEST
End Time: Monday 30th Sept, 17:00 AEST

You may experience the following interruptions during the maintenance:

~ 5 minutes - intermittent authentication errors

These system updates and upgrades are designed to improve overall system reliability. There will be no impact to workloads or services within your AWS Accounts, and users who are already logged into the Stax customer console will remain logged in and able to operate.

We appreciate your patience and understanding. If you have any additional questions, please contact Stax Support by opening a case through your Stax Console or emailing support@stax.io.

To be kept informed of updates, please subscribe @ https://status.staxapp.cloud

Thanks
The Stax Team
Nov 26, 12:16 AEDT
Past Incidents
Nov 26, 2020

Unresolved incident: Upstream Provider Issues.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020
Completed - We've aborted maintenance to the cost and compliance and will be rescheduling in maintenance for another time in the next 7 days
Nov 22, 19:19 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 19:00 AEDT
Scheduled - We'll be performing scheduled maintenace on the Cost and Compliance application, which will result with a period of unavailability for the web application whilst we process.
Nov 22, 18:36 AEDT
Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - After monitoring this service for an hour we can confirm that the issue has been resolved and all account actions are working successfully.
Nov 20, 14:12 AEDT
Monitoring - Due to an upstream AWS connectivity issue in sa-east-1 Stax has identified elevated error rates for account creation and updates.

AWS has resolved this connectivity issue and Stax will continue to monitor account creation and update actions over the next hour.
Nov 20, 13:01 AEDT
Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020
Resolved - The upstream outage has been resolved by our vendor, and our in-console support function has returned to normal functionality. Please return to using the in-console support function for all Stax Support requests.
Nov 12, 12:07 AEDT
Investigating - Due to an upstream outage, customers may experience an elevated level of errors in the Stax Support service. Our vendor is investigating the issue and we will pass on additional information as it becomes available.

Support requests may not be visible in the console, but are being raised in our system. As a temporary workaround, Stax support engineers will be available for email support via support@stax.io for high-priority requests for the duration of this incident.
Nov 12, 10:00 AEDT