All Systems Operational

About This Site

Here is where you can get updates on how our systems are doing.

If you are experiencing any issues with Stax, don't hesitate to get in touch.

Uptime over the past 90 days. View historical uptime.
AU1 Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Management Console Operational
90 days ago
100.0 % uptime
Today
Stax AWS Account Hardening ? Operational
90 days ago
100.0 % uptime
Today
Rules Engine Operational
90 days ago
100.0 % uptime
Today
Stax Networking Operational
90 days ago
100.0 % uptime
Today
Cost & Compliance Operational
90 days ago
100.0 % uptime
Today
Events ? Operational
90 days ago
100.0 % uptime
Today
Workloads Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Management Console ? Operational
90 days ago
100.0 % uptime
Today
Stax AWS Account Hardening ? Operational
90 days ago
100.0 % uptime
Today
Rules Engine Operational
90 days ago
100.0 % uptime
Today
Stax Networking Operational
90 days ago
100.0 % uptime
Today
Cost & Compliance Operational
90 days ago
100.0 % uptime
Today
Events ? Operational
90 days ago
100.0 % uptime
Today
Workloads Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Management Console Operational
90 days ago
100.0 % uptime
Today
Stax AWS Account Hardening ? Operational
90 days ago
100.0 % uptime
Today
Rules Engine Operational
90 days ago
100.0 % uptime
Today
Stax Networking Operational
90 days ago
100.0 % uptime
Today
Cost & Compliance Operational
90 days ago
100.0 % uptime
Today
Events ? Operational
90 days ago
100.0 % uptime
Today
Workloads Operational
90 days ago
100.0 % uptime
Today
Python SDK ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Stax Scheduled Maintenance Jun 28, 11:00-15:00 AEST
Stax will be performing planned maintenance over five hours, during this time, you may experience some disruption to service.

Start Time: Monday 28th June, 11:00 AEST
End Time: Monday 28th June, 15:00 AEST

You may experience the following interruptions during the maintenance:

~ 20 minutes - intermittent account-related errors

These system updates and upgrades are designed to improve overall system reliability. There will be no impact to workloads or services within your AWS Accounts.

We appreciate your patience and understanding. If you have any additional questions, please contact Stax Support by opening a case through your Stax Console or emailing support@stax.io.

To be kept informed of updates, please subscribe @ https://status.staxapp.cloud

Thanks
The Stax Team
Posted on Jun 21, 09:54 AEST
Stax Scheduled Maintenance Jun 29, 21:00 - Jun 30, 03:00 AEST
Stax will be performing planned maintenance over 6 hours, during this time, you may experience some disruption to service.

Start Time: Tuesday 29th June, 21:00 AEST
End Time: Wednesday 30th June, 03:00 AEST

You may experience the following interruptions during the maintenance:

~ 20 minutes - intermittent account-related errors

These system updates and upgrades are designed to improve overall system reliability. There will be no impact to workloads or services within your AWS Accounts.

We appreciate your patience and understanding. If you have any additional questions, please contact Stax Support by opening a case through your Stax Console or emailing support@stax.io.

To be kept informed of updates, please subscribe @ https://status.staxapp.cloud

Thanks
The Stax Team
Posted on Jun 21, 10:00 AEST
Past Incidents
Jun 22, 2021

No incidents reported today.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021
Downstream Provider Issues
Resolved - This incident has been resolved.

If you have any questions, please contact Stax Support by opening a case through your Stax Console or emailing support@stax.io.
Jun 18, 11:55 AEST
Investigating - Due to downstream AWS issues in EU-NORTH-1 Stax users may experience degraded performance in all Stax regions with AWS Account management.
Jun 18, 10:45 AEST
Jun 17, 2021
Upstream Provider Issues
Resolved - This incident has been resolved.
Jun 17, 16:24 AEST
Monitoring - We will continue to monitor the situation
Jun 17, 12:39 AEST
Investigating - Due to upstream AWS issues in us-east-2 Stax users may experience degraded performance in the US1 region of Stax and problems with AWS Account management.
Jun 17, 10:59 AEST
Cost & Compliance Scheduled Maintenance
Completed - The upgrade has been completed.
Jun 17, 05:05 AEST
Verifying - Initial upgrade has been completed. There may possibly be some small amount of downtime while the system finalizes the upgrade.
Jun 17, 00:05 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 20:00 AEST
Scheduled - Stax will be performing planned database maintenance over four hours, during this time Cost & Compliance will be offline

Start Time: Wednesday 16th June, 20:00 AEST
End Time: Thursday 17th June, 02:00 AEST

This database update ensures our systems are kept as performant and secure as possible.

We appreciate your patience and understanding. If you have any additional questions, please contact Stax Support by opening a case through your Stax Console or emailing support@stax.io.

To be kept informed of updates, please subscribe @ https://status.staxapp.cloud

Thanks
The Stax Team
Jun 9, 09:01 AEST
Stax Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 17, 00:18 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 21:00 AEST
Scheduled - Stax will be performing planned maintenance over four hours, during this time, you may experience some disruption to service.

Start Time: Tuesday 16th June, 21:00 AEST
End Time: Wednesday 17th June, 01:00 AEST

You may experience the following interruptions during the maintenance:

~ 5 minutes - intermittent authentication errors

This system update lays the foundation for upcoming feature releases. There will be no impact to workloads or services within your AWS Accounts, and users who are already logged into the Stax customer console will remain logged in and able to operate.

We appreciate your patience and understanding. If you have any additional questions, please contact Stax Support by opening a case through your Stax Console or emailing support@stax.io.

To be kept informed of updates, please subscribe @ https://status.staxapp.cloud

Thanks
The Stax Team
Jun 7, 15:34 AEST
Jun 16, 2021
Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Elevated Error Rate for Accounts
Resolved - The fix has deployed and all actions involving Accounts are now executing successfully.
Jun 11, 17:27 AEST
Monitoring - The fix has been deployed, and no failures have been observed. We will monitor the status of the fix.
Jun 11, 16:53 AEST
Update - A fix is being deployed now.

Further investigation has revealed that this is only impacting customers in the AU1 region.
Jun 11, 16:34 AEST
Identified - We have identified the issue, and are deploying a fix now.
Jun 11, 15:48 AEST
Investigating - We are currently experiencing an elevated error rate for actions performed against Accounts.

At this stage Stax strongly recommends that you delay any proposed actions impacting Accounts while we investigate.

We will update when have further information to share.
Jun 11, 15:20 AEST
Upstream Provider Issues
Resolved - This incident has been resolved.
Jun 11, 12:26 AEST
Monitoring - We will continue to monitor the situation
Jun 11, 11:08 AEST
Identified - The issue has been identified and a fix is being implemented.
Jun 11, 10:31 AEST
Investigating - Due to upstream AWS issues in eu-central-1 Stax users may experience degraded performance in the EU1 region of Stax and problems with AWS Account Provisioning and Workload deployment in all regions.

https://status.aws.amazon.com/
Jun 11, 10:25 AEST
Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021
Ongoing Cost & Compliance Database Maintenance
Completed - The database maintenance has been completed and the site is back online. There may be some degraded performance while background maintenance is completed.
Jun 8, 00:34 AEST
Update - The database maintenance has been completed and the site is back online. There may be some degraded performance while background maintenance is completed.
Jun 8, 00:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 22:10 AEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 7, 22:05 AEST
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