Minor Service Outage

About This Site

Here is where you can get updates on how our systems are doing.

If you are experiencing any issues with Stax, don't hesitate to get in touch.

AU1 Partial Outage
90 days ago
99.79 % uptime
Today
API Partial Outage
90 days ago
99.17 % uptime
Today
Management Console Partial Outage
90 days ago
99.17 % uptime
Today
Stax AWS Account Hardening ? Operational
90 days ago
99.98 % uptime
Today
Rules Engine Operational
90 days ago
100.0 % uptime
Today
Stax Networking Operational
90 days ago
100.0 % uptime
Today
Cost & Compliance Operational
90 days ago
100.0 % uptime
Today
Events ? Operational
90 days ago
100.0 % uptime
Today
Workloads Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Management Console ? Operational
90 days ago
100.0 % uptime
Today
Stax AWS Account Hardening ? Operational
90 days ago
100.0 % uptime
Today
Rules Engine Operational
90 days ago
100.0 % uptime
Today
Stax Networking Operational
90 days ago
100.0 % uptime
Today
Cost & Compliance Operational
90 days ago
100.0 % uptime
Today
Events ? Operational
90 days ago
100.0 % uptime
Today
Workloads Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Management Console Operational
90 days ago
100.0 % uptime
Today
Stax AWS Account Hardening ? Operational
90 days ago
100.0 % uptime
Today
Rules Engine Operational
90 days ago
100.0 % uptime
Today
Stax Networking Operational
90 days ago
100.0 % uptime
Today
Cost & Compliance Operational
90 days ago
100.0 % uptime
Today
Events ? Operational
90 days ago
100.0 % uptime
Today
Workloads Operational
90 days ago
100.0 % uptime
Today
Python SDK ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Stax Scheduled Maintenance Sep 22, 21:00-23:00 AEST
Stax will be performing planned maintenance over 2 hours, during this time, you may experience some disruption to service.

Start Time: Wednesday 22nd September, 21:00 AEDT
End Time: Wednesday 22nd September, 23:00 AEDT
Window: 2 Hours

You may experience the following interruptions during the maintenance:

~ 10 minutes - intermittent errors

These system updates and upgrades are designed to improve overall system reliability.

We appreciate your patience and understanding. For additional questions, please contact Stax Support by opening a case through your Stax Console or emailing support@stax.io.

To be kept informed of updates, please subscribe @ https://status.staxapp.cloud

Thanks
The Stax Team
Posted on Sep 15, 16:35 AEST
Past Incidents
Sep 19, 2021

No incidents reported today.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - This incident has been resolved.
Sep 17, 11:24 AEST
Update - We have identified the issue, and a fix has been implemented. There should be no further errors during account creation or modifications.
Sep 17, 11:18 AEST
Update - We are continuing to investigate this issue.
Sep 17, 10:11 AEST
Update - We are continuing to investigate this issue.
Sep 17, 10:01 AEST
Investigating - We are currently experiencing an elevated error rate for actions performed against Accounts in the AU1 region.

While we continue to investigate, please consider postponing any account creation or renaming at this time.
Sep 17, 09:58 AEST
Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021
Resolved - We have verified that the backlog of September data has been processed.
Sep 6, 16:24 AEST
Monitoring - We have resolved the processing bottleneck and September data is processing now. We will continue to monitor as data is processed.
Sep 6, 13:43 AEST
Identified - We have identified a processing bottleneck and are investigating ways to speed up processing.
Sep 6, 11:01 AEST
Investigating - We're investigating delays in the processing of cost data for September. The following issues are occurring:
- September cost data is not visible in Stax
- Daily summary emails do not contain September data

We'll update this incident as our investigation proceeds.
Sep 6, 09:29 AEST
Sep 5, 2021

No incidents reported.