Issues with moving Accounts between Account Types

Incident Report for Stax Cloud

Resolved

The fix has been deployed successfully in all regions, and all issues caused by this incident have been remediated.
Posted Oct 13, 2021 - 20:11 AEDT

Monitoring

A fix for this issue has been deployed in all regions. We are monitoring the progress of this fix as well as remediating any issues that may have been caused by this incident.
Posted Oct 13, 2021 - 19:01 AEDT

Identified

We have identified the issue and are working on a resolution.

We recommend that customers refrain from moving Stax Accounts between Account Types at this time.

No other actions are affected.
Posted Oct 13, 2021 - 18:00 AEDT

Investigating

We are investigating an elevated error rate when Stax Accounts are moved between Account Types.

We recommend that customers refrain from moving Stax Accounts at this time.

No other actions are affected.
Posted Oct 13, 2021 - 17:17 AEDT
This incident affected: AU1 (API), US1 (API), and EU1 (API).